Refund Policy and How to Request One
We want you to be completely satisfied with our services. If you are not happy, please contact us and we will do our best to resolve the situation.
Money-Back Guarantee
We offer a money-back guarantee on hosting plans. If you are not satisfied within the first period of service, please contact us to discuss your refund options.
How to Request a Refund
- Open a support ticket with the subject Refund Request
- Include your domain name, the service you want refunded, and the reason for your request
- Our billing team will review your request and respond within 1-2 business days
What Is Not Refundable
- Domain registrations - domains are registered immediately with the registry and cannot be refunded once registered
- Setup fees, if applicable
- Accounts terminated for violation of our terms of service
Questions?
Email our billing team at info@webdesignhostingsa.co.za or WhatsApp +27 83 678 9831.